Complaints Procedure

/Complaints Procedure
Complaints Procedure2017-11-13T20:55:18+00:00

Complaints Procedure

If you are unhappy with any aspect of your visit, treatment or care we have provided we welcome you to let us know. Complaints can be made to the practice via telephone, post or email and should be addressed to Geoff Glass (practice principle). We will respond to your complaint within 10 working days.

If you do not wish to complain to the practice directly, you can contact the local Health Board. The Health Board can act to facilitate communication between you and the practitioner but has no responsibility to investigate complaints.

If you have not received a response within 20 working days, you can contact the Scottish Public Services Ombudsman (SPSO) at www.spso.org.uk